Is my battery compatible with other brands?
Out of safety concern, please do not charged the item while you are using it.
Can I control which areas of the apparel are heated?
The heating areas are fixed. When battery is connected and heat activated, elements on different heating zones function simultaneously. So heating areas can not be selected.
How warm are the pockets in my apparel?
The classic men black heated jacket does not have hand warmer pockets. Find the shop link below to check Men Padded Jacket with heating elements in hand pockets. Shop Link: ororo Men Heated Padded Ja…
How do I change temperature settings on my apparel?
The light on the front chest of the apparel would change the color in different temperature setting. Red stands for high-setting, white stands for medium-setting and blue stands for low-setting. How…
What size should I buy?
Yes, all of our products are in US size. Click Calculate My Size button on product page or refer to our size guide for a recommendation.
Is a battery included in my purchase?
All ororo heated apparel come with a battery pack. If you would need a back-up battery, please find the shop link below. Shop Link : 2019 ororo 5200mAh Rechargeable Battery.
Is my apparel compatible with other batteries?
You can charge the ororo battery with other compatible charger. To maintain the warranty, safety and working life of the battery, we suggest you use the original ororo charger to charge your battery.…
The apparel we just bought keeps powering/cooling down after the pre-heat cycle?
It's normal that the apparel will power/cool down after the preheating cycle. It will change to medium (white light) automatically after 3-5 minutes when preheating is finished. Press the button and…
Where can I buy a charger for the battery which is not with the USB C connector?
The 2018 battery charger is an AC/DC charger without the USB C connector. Shop Link : 2018 ororo AC/DC Charger ; 2019 battery charger with USB C connector.
What does a blinking light mean?
The light on the apparel blinks during preheat setting. It will change to solid white automatically on medium after 3-5 minutes when preheating is finished.
I received damaged items
As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. Can you please send us a photo of the broken/da…
Can not feel the heat
There is a 3-5 minute pre-heat process after you turn on the coat. During this time the light will blink red. Please switch the setting to high-temperature setting (red light) and allow the jacket to…